Questions And Answers

How do I access my account online?

Please click on the green ‘Register’ button under the ‘New users’ section on the ARC Member Portal page. Once you’ve registered, you’ll receive an email with instructions on how to finalise your online account activation.

Once your online access is activated, you’ll be able to login using your Customer Number and password under the ‘Existing users’ section. If you don’t have your Customer Number, contact us on 1800 155 600.

How to make contributions?

IT Super offers a range of simple contribution options:

BPAY®

You can pay additional personal contributions by BPAY, via your financial institution’s telephone or internet banking facilities at any time.

When using BPAY you will need the following:   

  • Biller Code 116954 (for personal contributions)
  • Your BPAY Reference Number (contact us if you don't have your BPAY Reference Number)

After making the payment, please email (b-payallocations@tal.com.au) the contribution details confirming the contribution type and amount so your contribution can be allocated correctly.  

®Registered to BPAY Pty Ltd ABN 69 079 137 518

Cheque

You can pay personal contributions by cheque at any time. All cheques must be made payable to TAL Life Limited, crossed ‘Not Negotiable’ and mailed along with the payment details to:

TAL Life Limited
GPO Box 5380
SYDNEY NSW 2001


Small Business Superannuation Clearing House (employers only)

The Small Business Superannuation Clearing House is a fast, free and efficient superannuation online clearing house service, offered by the Australian Government to small businesses with 19 or fewer employees. The service is designed to reduce red tape and compliance costs associated with meeting your superannuation guarantee obligations. Once your contribution is processed through the Clearing House, we receive a file to upload to our administration systems. For more information about the Small Business Superannuation Clearing House and to register online, click here


Direct Debit (members only)

You can make personal regular contributions by direct debit from your nominated financial institution. You have the flexibility to choose the frequency (monthly, quarterly, half yearly or yearly) and also the day the money is deducted (either 1st, 8th 15th or 22nd of the month). Please contact us for more information.

 

Employer contributions

All employer contributions including superannuation guarantee, salary sacrifice, award and voluntary employer must be made via Superstream. Employer contributions received from any other methods will not be accepted.

How can I claim or rollover my superannuation?

Please complete the Benefit Payment Request Form available under the ‘Forms and Service Documents’ section of the Member Resources page.

How can I receive a government co-contribution?

If you’re eligible to receive the government co-contribution, it will be paid directly into the superannuation account where you made your personal after tax contribution. More information about the government co-contribution, including the eligibility criteria, can be found here.

How can I update my beneficiary details?

You can update your beneficiary details via your online account access.

If you haven’t activated your online account access, please refer to the ‘How do I access my account online?’ question above.   You can also update your beneficiary details by completing a Change of Details Form available under the ‘Forms and Service Documents’ section of the Member Resources page.

How do I transfer another superannuation account into my IT Super account?

To transfer one or more superannuation accounts into your ARC account, you need to complete a Transfer Authority Form (one per account) and return it to TAL. We’ll take care of the rest and confirm to you once your funds are received.

The Transfer Authority Form is available under the ‘Forms and Service Documents’ section of the Member Resources page.

How do I update my details?

You can update some of your details via your online account access.
If you haven’t activated your online account access, please refer to the ‘How do I access my account online?’ question above.  
You can also update some of your details by completing a Change of Details Form available under the ‘Forms and Service Documents’ section of the Member Resources page.

What fees am I paying?

For general information about the fees you may be charged, please check your product’s Product Disclosure Statement available on the Member Resources page.  

Detailed information about the fees you are paying is available via your online account access. If you haven’t activated your online account access, please refer to the ‘How do I access my account online?’ question above. Alternatively, contact us on 1800 155 600 or via itsuper@tal.com.au

Where can I find information about the IT Super investment options?

The Investment Options page features updated information on the investment options’ Unit Prices, Investment Performance and Actual Asset Allocation. The Member Resources page features each investment option’s Product Disclosure Statement.

TAL Reference Numbers including ABN, USI, AFSL...

Click here for a list of useful TAL numbers.

Where can I view my contributions summary?

You can view your contributions summary via your online account access.

If you haven’t activated your online account access, please refer to the ‘How do I access my account online?’ question above.
Please note that your online account only shows the contributions received from 1 October 2015. If you want a listing including contributions received prior to 1 October 2015, please contact us on 1800 155 600 or via itsuper@tal.com.au

Information for temporary residents

If you were a temporary resident of Australia and have now departed, there are special rules that apply to your superannuation benefit.

We are required to transfer superannuation not claimed by departing holders of temporary visas to the Australian Taxation Office (ATO) when at least six months have elapsed since both of the following occurred:

  • you departed Australia, and
  • your visa was cancelled or has expired.

You can still claim this benefit directly from the ATO after this time. You can contact the ATO on 13 10 20 or + 61 2 6216 1111 (if you're calling from outside of Australia).

Please note if your benefit has been transferred to the ATO, we’re not required to send you an exit statement.

Need financial advice?

The Information Technology Contract and Recruitment Association Ltd (ITCRA), the promoter and supporter of IT Super, has appointed Gallagher Benefit Services Pty Ltd (formerly OAMPS Life Solutions) (ABN 67 074 697 537, AFSL 238318) as its preferred provider of financial advice for IT Super members.


About Gallagher Benefit Services (GBS)

Gallagher Benefit Services Pty Ltd is part of the Gallagher group of companies (ABN 49 611 343 803 | AFSL No 488001). With a national network of financial advisers, GBS has offered specialist advice to clients on superannuation, insurance and investments for over 20 years.


How Gallagher Benefit Services (GBS) can help you

GBS can provide you with quality advice in the following areas:

  • Superannuation strategies
  • Risk protection and insurance analysis
  • Lifestyle planning and goal setting
  • Savings and budgeting strategies
  • Wealth creation strategies
  • Pre-retirement/retirement planning
  • Estate planning
  • Centrelink planning
  • Business succession planning
  • Salary packaging advice
  • Taxation planning

To find out more, contact GBS on 1800 466 842 or email: life@ajg.com.au

Note: The way in which TAL collects, uses and discloses your information is set out in our Privacy Policy which is available free of charge on request. The information contained on this page is provided by Gallagher Benefit Services (ABN 49 611 343 802 | AFSL No 48801). Gallagher Benefit Services is not a related entity of the TAL Group (TAL). To the extent permissible by law, TAL and its related bodies corporate, disclaim all liability that may arise as a result of the access, accuracy or use of information contained on this page. No liability is accepted in relation to services provided by Gallagher Benefit Services and its authorised representatives.