Questions And Answers

How do I access my account online?

To access your account online, you need to register using your Customer Number – which is different than your Account Number.

Please click on the green ‘Register’ button under the ‘New users’ section on the ARC Member Portal page. Once you’ve registered, you’ll receive an email with instructions on how to finalise your online account activation.

Once your online access is activated, you’ll be able to login using your Customer Number and password under the ‘Existing users’ section. If you don’t have your Customer Number, contact us on 1300 209 088.

How can I update my beneficiary details?

You can update your beneficiary details via your online account access.

If you haven’t activated your online account access, please refer to the ‘How do I access my account online?’ question above.   You can also update your beneficiary details by completing a Change of Details Form available under the ‘Forms and Service Documents’ section of the Member Resources page.

Where can I view my contributions summary?

You can view your contributions summary via your online account access.

If you haven’t activated your online account access, please refer to the ‘How do I access my account online?’ question above.
Please note that your online account only shows the contributions received from 1 October 2015. If you want a listing including contributions received prior to 1 October 2015, please contact us on 1300 209 088 or via customerservice@tal.com.au

How can I claim or rollover my superannuation?

Please contact us on 1300 209 088 or via customerservice@tal.com.au to request a Benefit Claim Form.

How can I receive a government co-contribution?

To qualify for a government co-contribution, you need to make a personal after tax contribution to your superannuation account.

If you’re eligible to receive the government co-contribution, it will be paid directly into the superannuation account where you made your personal after tax contribution. More information about the government co-contribution, including the eligibility criteria, can be found here.

How do I transfer another superannuation account into my ARC account?

To transfer one or more superannuation accounts into your ARC account, you need to complete a Transfer Authority Form (one per account) and return it to TAL. We’ll take care of the rest and confirm to you once your funds are received.

The Transfer Authority Form is available under the ‘Forms and Service Documents’ section of the Member Resources page.

How do I update my details?

You can update some of your details via your online account access.
If you haven’t activated your online account access, please refer to the ‘How do I access my account online?’ question above.  
You can also update some of your details by completing a Change of Details Form available under the ‘Forms and Service Documents’ section of the Member Resources page.

How to make contributions?

ARC Classic offers a range of simple contribution options:

BPAY®

You can pay personal contributions by BPAY, via your financial institution’s telephone or internet banking facilities at any time. When using BPAY, you will need the following:   

  • Biller Code 116954 (for personal contributions).
  • Your BPAY Reference Number – contact us to obtain this.

Once completed, you will be issued with a receipt number confirming your contribution. After making the payment, email your contribution details to us so your contribution can be allocated.

Email: B-payallocations@tal.com.au

®Registered to BPAY Pty Ltd ABN 69 079 137 518

Cheque

You can pay personal contributions by cheque at any time. All cheques must be made payable to TAL - ARC Classic Super [Member Name], crossed ‘Not Negotiable’ and sent to us together with the contribution details.

TAL Life Limited
GPO Box 5380
SYDNEY NSW 2001

You can complete the Contribution Advice Form available from the Forms and Service Documents section of the Member Resources page with your payment details and enclose it with the cheque.


Direct Debit

You can make regular personal contributions by direct debit from your nominated financial institution. You have the flexibility to choose the frequency (monthly, quarterly, half yearly or yearly) and also the day the money is deducted (either 1st, 8th 15th or 22nd of the month). Please contact us for more information.

 

Employer contributions

All employer contributions including superannuation guarantee, salary sacrifice, award and voluntary employer must be made via Superstream. Employer contributions received from any other methods will not be accepted.  

 


What fees am I paying?

For general information about the fees you may be charged, please check your product’s Product Disclosure Statement available on the Member Resources page.  

Detailed information about the fees you are paying is available via your online account access. If you haven’t activated your online account access, please refer to the ‘How do I access my account online?’ question above. Alternatively, contact us on 1300 209 088 or via customerservice@tal.com.au

Where can I find information about the ARC investment options?

The Investment Options page features updated information on the investment options’ Unit Prices, Investment Performance and Actual Asset Allocation. The Member Resources page features each investment option’s Product Disclosure Statement.

TAL Reference Numbers including ABN, USI, AFSL...

Click here for a list of useful TAL numbers.

Information for temporary residents

If you were a temporary resident of Australia and have now departed, there are special rules that apply to your superannuation benefit.

We are required to transfer superannuation not claimed by departing holders of temporary visas to the Australian Taxation Office (ATO) when at least six months have elapsed since both of the following occurred:

  • you departed Australia, and
  • your visa was cancelled or has expired.

You can still claim this benefit directly from the ATO after this time. You can contact the ATO on 13 10 20 or + 61 2 6216 1111 (if you're calling from outside of Australia).

Please note if your benefit has been transferred to the ATO, we’re not required to send you an exit statement.